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Nancy Penner

Nancy Penner is a consultant and trainer with 14 years of experience in Canada, the US, Australia, England, Russia and the Czech Republic. She has worked primarily in the financial services, oil and gas and consumer products industries. She is a Chartered Accountant and holds a Masters Degree in Organization Development from American University / National Training Laboratory.

Her expertise is in the area of effective teaming. She has worked in both an internal and external consulting capacity to help cross-functional and cross-cultural teams:
· Clarify their strategy, objectives, deliverables and working approach,
· Resolve team and inter-team conflict, and
· Enhance their collaborative problem-solving and decision-making capability.

She has also provided training and coaching in team leadership, facilitation, project management and interpersonal skills.


James Rollo

James Rollo is an organization change consultant and trainer with a Master’s Degree in Industrial Psychology and thirty years of experience including ten years as an internal consultant with Cummins Engine Company. He specializes in the design and implementation of organization improvement strategies, leadership development, and team facilitation.

He has consulted on projects that integrated team development and Kaizen methodology in manufacturing and service environments. Some of his clients include General Electric, Verizon, Xerox, Lakeland Regional Medical Center, Rohm & Haas, AT&T, Alcoa Aluminum, the City Government of Kansas City and NASA. Rollo is also a faculty member for the American Society for Quality Control, The Center for the Study of Collaborative Organizations, and Goal QPC.